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Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.... more ->
Your Role The Appeals and Grievances team is responsible for clinically reviewing member appeals and grievances that are the result of either a preservice, post-service or claim denial. The Appeals and Grievances RN Senior will report to the Manager of the Appeals and Grievances team. In this role you will perform accurate and timely clinical review of member-initiated appeals or appeals initiated by someone qualified to speak on behalf of the member. The RNs perform first and second level appeal reviews for members utilizing Evidence of Coverage, BSC evidenced based guidelines, policies, and... more ->
Why USAA? Why USAA? Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what... more ->