Service Delivery Manager/Technical Platform Owner
Clearance Required: BPSS
Duration: 6 months
Location: Telford/Remote
IR35 Status: Mandated PAYE only

We are heading up a recruitment drive for a global consultancy that require a Service Delivery Manager/Technical Platform Owner to join them on a major government project that's based in 2 days per week in Telford

Within the digital forms deliver we are accountable for the live operation of several forms platforms including:
gForms (Scala based solution)
iForms (Adobe Engagement Manager)
Livecycle and pdf (Adobe Engagement Manager)

We operate as a team reporting into the HMRC service owner with blended 3rd party, HMRC, HMRC account and Cap UK teams.
The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities:

formal documentation of the existing live service (some service design work)
ensuring stable operation of the platforms
management of a team of engineer, QA and designers and researchers
co-ordination and prioritisation of activities including platform upgrades/live form fixes/small changes/QA and platform improvements
establishing appropriate SLA and service management reporting
input into weekly/monthly service reporting

You will be:

an experienced service delivery manager/designer or delivery manager with good knowledge of service delivery
have experience managing teams making change to the system
some Agile and DevOps experience
ideally some understanding of customer experience and UX discipline.
HMRC Account experience or GDS
Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support HMRC digital ambition.
This is an exciting space with a massive opportunity to change the face of how UK Citizens interact with HMRC and achieving their digital ambition and improving the lives of UK citizens dealing with HMRC .