Role: Contact Center Solution Architect
Length: 6-week contract
Location: Remote
IR35 Status: Inside IR35
Pay Rate: £600 - £650 per day

One of my consultancy clients are currently recruiting for a Contact Center Solution Architect. They are looking for a Solution Architect to come in and help in designing and implementing an end-to-end contact center that meet the business requirements and objectives of their clients organisation. They are looking for someone to join them on a fully remote basis on an initial 6-week contract.

Essential Skills:

• 10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies.
• In-depth knowledge of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR, CRM).
• Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect.
• Strong understanding of cloud computing platforms (eg, AWS, Azure, Google Cloud) and cloud-based contact center solutions.
• Proficiency in system integration techniques, APIs, web services, and Middleware technologies.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment.

Are you interested in this position? If so, then please respond with your CV and I will be in touch ASAP.

Lawrence Harvey is acting as an Employment Business in regards to this position.