Role: Change Manager

Location: UK (Hybrid)

About AbsoluteLabs

We are a Business consulting organization with specialization in business and technology consulting, offering comprehensive digital transformation services. Our mission is to empower clients to maintain their competitive edge and foster innovation by staying ahead of evolving customer behaviours. With our tailored approach, we bring unparalleled expertise in specific industry verticals, enabling our clients to remain agile, adaptable, and innovative in today's digital landscape.

Role Summary

We are looking for an experienced Change Manager with strong expertise in the Retail and Digital domain to lead organisational, process, and technology-driven change initiatives. The ideal candidate will ensure seamless adoption of new systems, workflows, and operating models across retail stores, supply chain, merchandising, and customer-facing teams.

Key ResponsibilitiesChange Strategy & Planning

• Develop and execute change management strategies for retail and customer transformation programs.
• Conduct change impact assessments, stakeholder analysis, and readiness evaluations.
• Create structured change plans, including communication, training, and adoption roadmaps.

Stakeholder & Communication Management

• Engage with senior business leaders, store managers, and cross-functional teams to align on change initiatives.
• Prepare clear communication materials tailored for retail audiences (HQ, regional teams, store staff).
• Facilitate workshops, briefings, and change forums.

Training & Adoption

• Work with functional and training teams to design and deliver retail-focused learning modules.
• Support deployment of new store technologies, digital tools, and updated standard operating procedures.
• Monitor adoption, resistance, and feedback from retail staff; implement corrective actions.

Project Governance & Reporting

• Support program leads in change governance, reporting, and risk mitigation.
• Track KPIs such as adoption rate, training completion, behavioural shifts, and operational improvements.
• Provide post-implementation support and continuous improvement recommendations.

Required Skill & Qualification

• 7 12 years of experience in Change Management, with at least 3 5 years in the Retail industry.
• Experience in managing change for retail store systems (POS, OMS, WMS, ERP), digital transformation, or omnichannel programs.
• Strong understanding of retail operations, store processes, merchandising, and customer experience.
• Proficiency with change management frameworks (ADKAR, Prosci, Kotter).
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with global retail brands or multi-store environments.