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Key Essential Skills: 8+ years of experience in ServiceNow implementation, configuration, and customization. Proven track record of successfully leading ServiceNow implementation projects from initiation to completion. Strong understanding of IT Service Management (ITSM) processes, ITIL framework, and ServiceNow modules such as Incident Management, Change Management, and CMDB Strong understanding of ITIL framework and best practices. Familiarity with cloud transformation initiatives and modern IT service management practices. ServiceNow certification(s) - Certified Implementation Specialist... more ->