Job Title: Application Support Specialist
Location: Spain or Portugal
Day Rate: up to €550
Job Type: 1 year Contract

We're in search of a meticulous and proficient individual to fill the role of Software License Application Support Specialist. In this capacity, you'll be tasked with providing technical support and upkeep for our software license management application, ensuring its seamless operation and peak performance. The ideal candidate will possess a deep understanding of .NET development and SQL database management, coupled with exceptional problem-solving skills and a strong dedication to customer satisfaction.

Job Responsibilities/Objectives

• Deliver technical support and troubleshooting aid to end-users of the software license management application, swiftly and effectively resolving issues.
• Execute routine maintenance duties, such as application updates, patches, and database maintenance, to uphold the system's stability and reliability.
• Monitor system performance and conduct regular optimisation tasks to enhance application performance and resource utilisation.
• Collaborate with cross-functional teams, including software development, quality assurance, and infrastructure, to tackle technical challenges and implement effective solutions.
• Create and maintain technical documentation, encompassing system configurations, troubleshooting procedures, and user guides, to support ongoing operations.
• Engage in the testing and validation of application enhancements and upgrades, ensuring seamless integration and reliability with existing systems.
• Remain updated on emerging technologies and industry trends related to license management and software asset management (SAM), and propose enhancements or improvements to the application as necessary.
• Provide training and assistance to end-users on application usage and best practices, fostering a positive user experience.
• Ensure compliance with relevant regulations and industry standards pertaining to software licensing and usage tracking.

Required Skills/Experience
The ideal candidate will have the following:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Must have experience in application support and maintenance, with a focus on .NET development and SQL database management.
• Proficient in .NET framework, C#, and ASP.NET MVC for application development and customisation.
• Extensive experience with SQL Server database management, including database design, query optimisation, and stored procedure development.
• Sound understanding of web technologies, including HTML, CSS, JavaScript, and AJAX.
• Familiarity with software deployment and release management processes, encompassing version control and continuous integration/continuous deployment (CI/CD) pipelines.
• Exceptional problem-solving and troubleshooting skills, capable of analysing complex issues and implementing effective solutions.
• Strong communication and interpersonal skills, adept at professional interaction with end-users and stakeholders.
• Ability to work autonomously and collaboratively in a fast-paced, dynamic environment.
• Relevant certifications (eg, Microsoft Certified Solutions Developer (MCSD), SQL Server certification) are advantageous.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.